Shipping policy

Dori Flora – Shipping Policy

Effective Date: July 22, 2026

Thank you for shopping with Dori Flora. We are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process and ship your orders.

Order Processing
Orders are processed within 1–2 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, sales, or promotional events, order processing may take longer than usual.
Shipping Coverage

We currently ship to all major cities and towns across Pakistan.

If your delivery location falls in a remote area, delivery times may be longer depending on courier availability.

Delivery Time

Estimated delivery times are:

Major Cities: 2–4 business days
Other Areas: 3–7 business days

Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, are calculated and displayed during checkout before your order is confirmed.

From time to time, Dori Flora may offer free shipping promotions. Any applicable conditions will be clearly stated during the promotion.

Order Tracking

Once your order has been dispatched, you may receive a shipment confirmation along with tracking information, where available, so you can monitor your delivery.

Delivery Attempts

Our courier partners will make reasonable attempts to deliver your package.

If delivery cannot be completed because the recipient is unavailable or the provided address or contact information is incorrect, additional delivery charges may apply for re-delivery.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

Dori Flora is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Damaged or Missing Packages

If your package arrives damaged or if any items are missing, please contact our customer support within 48 hours of receiving your order.

To help us investigate your claim, please provide:

Your order number
Photos of the package and product (if damaged)
A description of the issue
Delays Beyond Our Control

While we strive to meet our estimated delivery times, delays may occur due to circumstances beyond our control, including:

Severe weather
Public holidays
Courier service disruptions
Natural disasters
Government restrictions

We appreciate your patience and understanding in such situations.

If you have any questions about your shipment or delivery, please contact Dori Flora's customer support with your order number. We will be happy to assist you.

If Dori Flora offers Cash on Delivery (COD), same-day delivery, or free shipping above a certain order value (for example, free shipping on orders over PKR 3,000), I can customize this policy to include those details.