FAQs

Dori Flora – Frequently Asked Questions (FAQs)
1. How do I place an order?

Simply browse our products, add your desired items to your cart, and proceed to checkout. Enter your shipping information, select your preferred payment method, and confirm your order.

2. What payment methods do you accept?

We accept:

Cash on Delivery (COD) (where available)
Bank Transfer
Debit/Credit Cards
Other secure payment methods available at checkout
3. Do you deliver across Pakistan?

Yes. We deliver to most cities and towns across Pakistan. Delivery availability may vary for remote locations.

4. How long does delivery take?

Estimated delivery times are:

Major cities: 2–4 business days
Other areas: 3–7 business days

Delivery times may vary during public holidays or peak shopping periods.

5. How can I track my order?

Once your order has been shipped, we may provide tracking details if available. You can also contact our customer support with your order number for an update.

6. Can I cancel my order?

Yes, you can cancel your order before it has been shipped. Once the order has been dispatched, cancellation is no longer possible.

7. Can I return or exchange my order?

Yes. We accept returns and exchanges according to our Return & Refund Policy. Items must be returned in their original condition within the specified return period.

8. What should I do if I receive a damaged or incorrect item?

Please contact our customer support within 48 hours of receiving your order. Include your order number and clear photos of the item so we can assist you promptly.

9. Can I change my shipping address after placing an order?

If your order has not yet been processed or shipped, we may be able to update your shipping address. Contact us as soon as possible.

10. Do I need to create an account to place an order?

No. You can place an order as a guest if guest checkout is available. Creating an account allows you to view your order history and enjoy a faster checkout experience.

11. Are your products exactly the same as shown in the photos?

We make every effort to display our products accurately. However, slight variations in color, texture, or appearance may occur due to lighting, screen settings, or the handmade nature of certain products.

12. Do you offer discounts or promotions?

Yes. We occasionally run special promotions and seasonal sales. Follow Dori Flora on social media or subscribe to our newsletter to stay updated on the latest offers.

13. Is my personal information secure?

Yes. We take reasonable measures to protect your personal information and process it in accordance with our Privacy Policy.

14. How can I contact Dori Flora?

If you have any questions or need assistance with your order, you can reach our customer support through the contact details provided on our website. Please include your order number when contacting us for faster assistance.

If Dori Flora sells crochet flowers, bouquets, handmade gifts, or custom floral arrangements, I can create a more brand-specific FAQ that answers questions about customization, production time, gift wrapping, care instructions, and bulk orders.